PRIVACY POLICY

Last updated: 2 November 2026

The Media Park (ABN 95 576 613 532) (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access or correct it or make a complaint. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, contacting us or engaging our services, you agree to your information being handled as described in this policy.

WHAT INFORMATION DO WE COLLECT?

Personal information is information that identifies you or could reasonably identify you. Depending on how you deal with us, we may collect:

  • Contact details: your name, business name, email address, phone number and postal address.
  • Enquiry details: the service you are interested in and anything you tell us about your business or project.
  • Client and project information: information you provide so we can deliver our services, such as brand materials, access to marketing or advertising accounts, and business contacts.
  • Billing information: details needed to invoice you and receive payment.
  • Marketing preferences: whether you have agreed to receive marketing from us.
  • Website usage information: how you use our website, collected through cookies and Google Analytics (see “Website analytics and cookies” below).

We do not usually collect sensitive information. If we ever need it, we will only collect it with your consent.

You can contact us without giving your name, but we may not be able to respond to your enquiry or provide our services if you choose not to give us your details.

HOW DO WE COLLECT YOUR INFORMATION?

We collect personal information directly from you when you:

  • complete the enquiry form on our website
  • contact us by phone, email or social media
  • meet with us or attend one of our events
  • become a client or supplier of ours
  • subscribe to our emails or newsletters.

We may also collect information from publicly available sources, such as your business website or social media pages, or from people who refer you to us.

WHAT DO WE DO WITH YOUR INFORMATION?

We use your personal information to:

  • respond to your enquiries and provide quotes
  • deliver our marketing, media, design, website and content services
  • manage our relationship with you, including invoicing and payment
  • send you information about our services, news and events, where you have agreed to receive it
  • understand how our website is used and improve it
  • meet our legal and regulatory obligations.

We do not sell, rent or trade your personal information.

CONSENT AND MARKETING

How do you get my consent?

When you provide your personal information to complete an enquiry or engage our services, we take it that you consent to us collecting and using it for that purpose. For marketing, we will either ask you directly for your consent when you provide your personal information or give you a clear opportunity to say no.

How do I withdraw my consent?

If you change your mind after opting in, you can withdraw your consent for us to contact you at any time. Use the unsubscribe link in any marketing email, or contact us at [email protected].

WHO DO WE SHARE YOUR INFORMATION WITH?

We may share your personal information with trusted third parties who help us run our business and deliver our services, including:

  • our website host (WP Engine) and website software providers
  • our email and office software provider (Microsoft 365)
  • our email marketing platform (Brevo)
  • analytics and advertising providers such as Google and Meta, when running campaigns for you or measuring our own website
  • media owners, printers, photographers and other suppliers, when needed to deliver your project
  • our professional advisers, such as accountants and lawyers.

We only share what is needed for the purpose, and we expect these providers to protect your information. We may also disclose information where required or authorised by law.

Overseas disclosure

Some of our service providers, including Google, Meta, Microsoft and Brevo, may store or process information outside Australia, including in the United States and the European Union. By providing your information, you consent to this. We take reasonable steps to make sure these providers handle personal information securely.

WEBSITE ANALYTICS AND COOKIES

Our website uses Google Analytics to help us understand how visitors use our site, such as which pages are viewed, how long visitors stay, how they found us and whether they submit an enquiry. Google Analytics uses cookies, which are small text files stored on your device. The information collected is aggregated and does not identify you personally.

Google processes this information under its own privacy policy (https://policies.google.com/privacy). You can find out how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

You can block or delete cookies through your browser settings, or opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). Some parts of our website may not work as intended if cookies are disabled.

LINKS TO OTHER WEBSITES AND SOCIAL MEDIA

Our website may link to other websites, including our clients’ websites and our Instagram, Facebook and LinkedIn pages. We are not responsible for the privacy practices of those sites. Please read their privacy policies before providing any information to them.

HOW DO WE PROTECT YOUR INFORMATION?

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include secure website hosting with encryption (SSL), password-protected systems and limiting access to staff who need it.

We keep personal information only for as long as we need it for the purposes described in this policy or as required by law. After that, we securely delete or de-identify it.

No method of sending information over the internet is completely secure. While we work to protect your information, we cannot guarantee the security of information you send to us online.

ACCESS AND CORRECTION

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days. We may decline a request for access in circumstances set out in the Privacy Act, and if we do, we will tell you why.

COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us first using the details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.

CONTACT US

The Media Park Unit 7 / 6 Portside Crescent, Maryville NSW 2293 

Phone: 0491 228 599 

Email: [email protected]